Pearl River Veterinary Hospital
64681 Highway 41, Pearl River, LA 70452
Phone: (985) 863-5404
Website: https://www.prvethospital.com
Pearl River Veterinary Hospital (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how it is used, how it is protected, and your rights regarding your personal data.
Information We Collect
We may collect the following types of personal information:
- Name
- Phone number
- Email address
- Physical address
- Appointment and service details
- Pet information
- Communication history (calls, texts, emails)
- Website form submissions
This information is collected when you:
- Call our office
- Submit a form on our website
- Request an appointment or services
- Communicate with us via phone, SMS, or email
How We Use Your Information
We use your information to:
- Schedule and manage appointments
- Provide veterinary services
- Respond to inquiries and support requests
- Send appointment confirmations and reminders
- Send service-related text messages
- Deliver billing or invoice notifications
- Improve clinic operations and customer experience
We do not sell, rent, or share your personal information for advertising or promotional purposes.
SMS Consent & Communication
By providing your phone number and contacting our clinic, submitting a form, or requesting services, you consent to receive SMS messages related to:
- Appointment scheduling
- Visit confirmations and reminders
- Missed call follow-ups
- Billing or invoice notifications
- Customer support communication
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact our office directly.
With separate consent, customers may also receive occasional promotional or informational text messages such as clinic announcements, preventive care reminders, or special offers. Customers are not required to consent to promotional messaging to receive services.
Cookies & Tracking Technologies
Our website may use cookies or similar tracking technologies to:
- Improve website performance
- Analyze website traffic
- Enhance user experience
Cookies do not collect sensitive personal information. You may disable cookies through your browser settings if desired.
Data Security & Handling
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure. Access to personal data is limited to authorized personnel only.
User Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw SMS consent at any time
Requests can be made by contacting our clinic directly.
Mobile Information Sharing Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All other categories exclude text messaging originator opt-in data and consent.
Third-Party Services
We may use secure third-party platforms to manage communications, scheduling, or internal operations. These providers are contractually required to protect your information.
Updates to This Policy
Pearl River Veterinary Hospital reserves the right to update this Privacy Policy at any time. Continued use of our services constitutes acceptance of any changes.